Frequently Asked Questions

1. What materials are used in the jewellery?

Our jewellery is made from 18K gold and set with lab-grown diamonds, which are indistinguishable from natural diamonds in terms of appearance and quality.

2. How do I determine my ring size?

We recommend using our ring size guide or visiting a local jeweler for accurate measurements. If your ring size doesn’t fit, we offer exchanges according to our return policy.

3. What delivery options are available?

We offer worldwide shipping. For orders within the UAE, we provide free express delivery. International shipping costs will depend on your location.

4. Do you have a return policy?

Yes, we have a unique 100% money-back return policy based on a sequential purchase system. After making a purchase, you will join the queue for a full refund. You can find more details about our policy here.

5. How long does the return process take?

The return process depends on the sequence of purchases. We guarantee a 100% refund after a certain number of purchases are made by other customers. We aim to make this process as fast and convenient as possible.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Apple Pay, Google Pay, and other popular options.

7. Can I order custom jewellery?

Yes, we offer custom-made jewellery based on your design. Please contact us via the form or the contact information provided to discuss the details.

8. How can I contact your customer support?

You can reach our customer support via email, WhatsApp, or phone. We are always happy to assist you with any inquiries!